FAQ - Atmooz

You can pay using PayPal, Google Pay, ShopPay, iDeal, Klarna, Visa, Mastercard, American Express and Bancontact. Your online payment will be handled by the well-known, frequently used payment processor Mollie. Security guaranteed.

Both individuals en businesses automatically receive an invoice via e-mail when their products are shipped. During the setup of your account we will check the validity of your company details.

Atmooz provides a 3-year warranty on all products. This warranty is not valid in case of intentional damage, neglect or improper use. General wear and tear are not covered. If you have any questions please contact us on hello@atmooz.com. We will search for an appropriate solution for you

You can pick up your order in the Charrell conceptstore in Geel. Your order will be available in two bussinessdays. Please bring the order confirmation with you so we can swiftly assist you. Adress: Charrell Conceptstore, Vossendaal 10, 2440 GeelMon. – Sat. 10:00 AM – 6:00 PM, Sundays preferably between 1:00 and 2:00 PM and after 4:30 PM

We ship to Belgium, the Netherlands, Germany, France, Spain, Italy, Austria and Luxemburg. Individuals and businesses from other countries and outside the EU can always contact us via hello@atmooz.com. We will provide a solution to meet your needs!

Shipping fees depend on the destination country and total price of your purchase. BELGIUM – THE NETHERLANDS – LUXEMBOURG – FRANCE - GERMANY- Purchase price > 75 euros = free shipping- Purchase price < 75 euros = 9 euros in shipping fees. Shipping costs to Italy, Spain and Austria are +/- 25% of the total amount with a minimum of 25 euros.

In principle, all of our products are in stock. If they are temporarily out of stock, this will be indicated in the e-shop, and they will not be available for purchase. Your package will be shipped using DPD or DHL. The maximum shipping time for Belgium, the Netherlands and Luxembourg is 2 to 3 business days. For orders bound for the rest of the EU, the shipping time is 3 to 5 business days. As soon as an order is given to DPD, an e-mail with a tracking code is sent out, so that you can track the order until it is delivered. If your order is shipped with DPD you will receive a link to track the delivery of your order. All packages are delivered to the front door of your house or the main entrance of an apartment building. For shipment of larger items, the delivery will be selected on a country-by-country basis.

The day before delivery, DPD informs you of the exact delivery time, by e-mail or text message. On the morning of the delivery, you receive a second message confirming a 1 - hour timeframe for the delivery. In this e-mail, you are offered the opportunity to change the date and place of delivery, up to 1 hour before the planned delivery. If you wish to do so, you can also authorize unattended drop off. DPD ensures that, throughout the shipping process, you can check where your package is and can communicate any changes. Caution: you will be given the option to have your package delivered to a DPD parcel shop, BUT not all packages can be routed to a DPD parcel shop. Only packages with a maximum length of 100 cm and a maximum weight of 20 kg can be accepted in a DPD parcel shop. If you cannot be at home at the time of delivery, opt for: 1 . A second delivery attempt at the same address. 2 . Delivery on another address. 3 . Authorize drop off: for example, under the carport or at the neighbors' house.

Do you not like an article? Then you have the right to cancel your purchase within a period of 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the last good. You can return the item free of charge up to 14 days after the cancellation. What do you need to do?1.Send your communication (name and en order number) by email to hello@atmooz.com. You would really help us improve our service by adding the reason of your decision.2.Then, we will get back to you with advice on the best return method for your package, and we will provide a suitable return label.3.Preferably pack the goods in the original packing and use the return label you have received from Atmooz . 4 . All items are checked upon receipt. If everything is as it should be, you can expect a refund within 7 business days.

Returns from Belgium and neighboring countries (the Netherlands, Luxembourg, Germany and France) are entirely free of charge. Return costs from Italy, Spain and Austria are entirely at your own expense.

Bear the following conditions in mind if you wish to be granted a full refund: Preferably pack the goods in the original packing to prevent them from breaking during transportation. The products must reach us whole, undamaged and unused.

Sometimes things can go wrong... With the supplier, in our warehouse or somewhere along the way. Then we do our best to solve the problem as quickly as possible! Immediately after receiving the item, please contact our customer service department at hello@atmooz.com. Send us as much information as possible, so that we can get a clear idea of the problem and offer a suitable solution.- Photos of the packaging and the defect- Description of the problem- Invoice number- Name- Telephone number It is also possible to return or exchange an item in the Charrell concept store in Geel. In that case, you should still start by following the procedure described above.

Lucky you! You've received an Atmooz Giftcard! Every giftcard has it's own unique code. How do you use it? The first step is to browse our webshop and to put the choosen item in your shopping cart. When you proceed to checkout, you have to login or create an account. Now your in! Enter the unique code on your giftcard and press ‘Apply’ to activate it. If you want to use another giftcard or discount code, you can enter this the same way. Continue to payment. Here you will see the summary of your order. If the order exceeds the amount of the giftcard, you can choose a payment method to complete the remaining amount.

The Atmooz giftcard is valid for an indefinite period of time.

No. The amount on the Atmooz gift card can be redeemed on several occasions. If your order has a lower value than the amount on the gift card, the remaining amount will be linked to the unique code on the card. The code can be used until the full amount has been spent.

Yes. At the checkout you will find a field ‘gift card or discount code’ in which you can add the unique code. You activate the gift card by clicking on ‘Apply.’ Once you have done that, you can add other codes in the same field.

If you do not succeed in redeeming your gift card, please send an e-mail with your unique code to hello@atmooz.com. We will be happy to sort it out for you and find a suitable solution.

No. The right of withdrawal does not apply to gift cards. Gift cards cannot be returned. Gift cards or their residual value are not redeemable for cash.

On special occasions, we distribute promotion codes online that you can use with your order. You will find these on our home page and social media channels. If you want to stay informed about all of our promotions, be sure to subscribe to the Atmooz newsletter and/or follow us on social media.

Before you pay at your shopping cart, copy the promocode exactly as-is into the field 'gift card or promocode' and click 'Apply'. Your promocode is now activated. If you want to add another gift card, you can enter its code in the same way. You can now proceed to make your payment. You will find the overview of your order and see that the promocode has been deducted immediately.

You can reach Atmooz from monday to thursday between 9h00 - 12h30 and 13h00 - 17h00. On friday we are available between 9h00 - 12h30 and 13h00 - 15h00.

During office hours we attempt to answer your email in 4 hours.